Privacy Policy

1. WHAT INFORMATION DO WE COLLECT?

Information that is automatically collected

We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity (such as your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, and other technical information. This information is primarily required to maintain the security and operation of our Services, and for our internal analytics.

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic and usage information that is automatically collected by our servers when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser settings and information about your engagement with our Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you undertake, such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
• Device Data. We collect device data such as information about your computer, phone, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), location, browser type, hardware model, Internet service provider and/or mobile carrier, and system configuration information.
• Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access our Services. 

Personal Information

We only collect personal information that you voluntarily provide to us when you contact us directly. The personal information that we collect depends on the context of your interactions with us. We do not process sensitive information or payment data.

Information collected from other sources

We do not collect data from social media platforms and other outside sources. Please note: if you interact with us on a social media platform using your social media account (e.g., Facebook or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account's privacy settings.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for a (small) variety of reasons, depending on how you interact with our Services, including:

• To respond to user inquiries. We may process your information to respond to your inquiries.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To identify usage trends. We may process information about how you interact with our Services to better understand how they are being used so that we can improve them.
• To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. DO WE USE COOKIES?

We use cookies to track the activity on our Services and store certain information. Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Unless you have adjusted your browser setting so that it will refuse cookies, our Service may use cookies. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. We use both session and persistent cookies for the purposes set out below:

Necessary / Essential Cookies

Type: session cookies

Administered by: us

Purpose: These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.

Cookies Policy / Notice Acceptance Cookies

Type: persistent cookies

Administered by: us

Purpose: These cookies identify whether users have accepted the use of cookies on the website.

4. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process your personal information when it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, for example with your consent, to comply with laws, or to fulfill our contractual obligations.

5. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

We may transfer, store, and process your information in countries other than your own. Our servers are located in the UK. If you are accessing our Services from outside this country, please be aware that your information may be transferred to, stored, and processed by us in our facilities.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law. 

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organisational security measures designed to safeguard the security of any information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to overcome our security measures and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, any transmission of personal information to and from our Services is at your own risk. You should only access our Services within a secure environment.